Terms of use

1. Who may list

Only verified landlords, property owners and authorised property managers may create listings. Acting as an estate agent, or listing property you do not own or are not authorised to manage, is prohibited and will result in removal and potential permanent ban.

This is built into how the platform works, not only into what our screens show. Permission to list is tied to your account type and is checked every time a property or listing is created. There is no estate-agent account type on the platform, and one cannot be granted.

Property managers are not estate agents. A property manager operates a property or portfolio under authority from a verified owner, and is welcome. A broker introducing property they neither own nor manage is not, whatever role they select at signup.

2. Verification

You agree to provide accurate identity and ownership information. We may suspend accounts pending verification or where fraud is suspected.

Verification tiers run unverified, bronze, silver and gold. Each tier is earned by supplying evidence and is not purchasable. Only properties at bronze or above appear in public search. A tier reflects the checks completed at a point in time; it is not a guarantee about anyone’s future conduct.

3. Rent, advance and deposits

Listings must state rent, any rent advance, the security deposit and the resulting total move-in cost separately and accurately.

Ghanaian law limits how much rent may be demanded in advance. The Rent Act 1963 (Act 220) restricts advance rent, and we apply a configurable limit to listings to reflect this. Where a listing requests more than the configured limit we surface it rather than presenting it as normal. This is not legal advice. The limit applicable to your tenancy should be confirmed with a Ghanaian-qualified lawyer or the Rent Control Department.

4. Payments

Payments should be made on-platform so both parties hold a receipt and a record. Domicium is not liable for losses arising from off-platform payments made against our guidance.

Payment processing is performed by third-party providers. We do not store full card details. Fees, who bears them and their tax treatment are set out on our pricing page.

5. Agreements

Tenancy agreements generated on Domicium are drafted for Ghanaian use and recorded against the tenancy. Some drafting is AI-assisted and should be reviewed where the tenancy is unusual or high value. Generating an agreement does not make Domicium a party to it and does not constitute legal advice to either side.

6. Complaints, suspension and disputes

Complaints are recorded as a case history that can be added to but never edited or deleted after the fact. A complaint is disclosed to the person it concerns through a moderated process, not automatically, so nobody is confronted with an allegation without context.

We may suspend an account where our acceptable-use rules are breached. Suspension decisions are made by a person and recorded. Automated risk scoring may prioritise a case for review; it does not itself suspend, reject or penalise anyone.

7. Acceptable use

You may not misrepresent a property, reuse another listing’s photographs, demand viewing fees, solicit off-platform payment to avoid records, harass other users, or broker property you are not authorised to let.

8. What we do not provide

So there is no ambiguity about the protection Domicium offers:

• We do not operate an escrow service. Money paid through the platform is processed by our payment provider and settled to the landlord; it is not held by us in trust pending an outcome.
• We do not insure tenancies, deposits or rent, and we do not guarantee against loss.
• We do not guarantee that a verified party will behave well. Verification establishes identity and authority, not character.
• We are not a party to your tenancy and cannot adjudicate it. Disputes may ultimately be matters for the Rent Control Department or the courts.

9. Contact

Questions about these terms: info@domicium.com. Complaints can also be raised in-product, where they are tracked with a case history and an owner.